The time SeragaEngland need to prepare an order for dispatch varies. For details, see individual items.
Customs & import taxes
Buyers are responsible for any customs and import taxes that may apply. SeragaEngland is not responsible for delays due to customs.
Returns & exchanges
SeragaEngland gladly accept cancellations, returns or exchanges, unless your order is a custom order (not something listed as an ‘off the shelf item on our site). Please contact SeragaEngland either before your order is dispatched or within 14 days of receiving your order.
Please dispatch items back to SeragaEngland within: 30 days of delivery.
Please contact us if you have any problems with your order.
Because of the nature of these items, unless they arrived damaged or defective, SeragaEngland can’t accept returns for:
- Custom or personalised orders (unless faulty)
- Intimate items such as earrings and nose studs where the seal has been broken (for health/hygiene reasons) unless faulty
- Items damaged by the client or someone acting on the client’s behalf who is not associated with SeragaEngland.
Returns should be sent to:
Returns c/o SeragaEngland, 25 Woodberry Down Way, Lyme Regis, Dorset. DT7 3QU.
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
SeragaEngland only accepts returns from the person who purchased the piece of jewellery.
SeragaEngland will repair or replace a faulty item if a customer returns it within 6 months – unless we can prove it was not faulty when a customer bought it.
SeragaEngland will ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. If you are unable to prove this, we will happily repair your piece for a fee.
SeragaEngland will ask the customer for proof that they bought the item from us. This could be a sales receipt or other evidence such as a bank statement or packaging.
What Is Personal Information?
Personal information (or personal data) is information about an individual that allows us to identify that person. In order to provide you with a smooth shopping experience at seragaengland.com we collect the following personal information about you:
- Date of Birth
- Billing and Delivery Address
- Telephone Number
- Email Address*
- Items ordered
- *We also collect your email address when you opt in to join our newsletter.
Information regarding your visit to seragaengland.com may be collected by SeragaEngland, or third party providers of advertisements. This includes:
- Your location geographically
- Your browser
- Your device type
- How you were referred to us
- Search terms you used to get to us
- What you browsed on the website
- How long you stayed on the website for.
In common with many other website operators, we may use standard technology called ‘cookies’ on this site. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies enable us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website. Our cookies also enable us to enhance your visitor experience by storing information about the products and services that you select between visits so that we can provide you with focused information each time you visit our website.
Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored, however if you do turn cookies off this will limit the service that we are able to provide to you.
Our cookies do not store sensitive information such as your name, address or payment details: they simply hold the ‘key’ that, once you are signed in, is associated with this information. However, if you would prefer to restrict, block or delete cookies from our websites, or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.
When someone visits seragaengland.com we use the Google Analytics service, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
As part of the registration process for our monthly e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.
We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by contacting us.
Facebook Ads (Conversion Tracking Pixel)
How Do We Use Your Personal Information?
We want you to have a great shopping experience at seragaengland.com so we use your personal information to make it easy for you to browse and place an order.
We may use your information in the ways below:
- To process your order, we need to take payment details and know where to deliver your jewellery.
- Our postal and courier services have access to your delivery address in order to be able to dispatch your jewellery to your chosen address.
- Information regarding your visit to seragaengland.com including what you have browsed or bought is used to improve your experience on our website.
We may also contact contact you via the below channels:
We will email you once an order has been placed to remind you of what has been ordered. A further email is sent by SeragaEngland to let you know your order has been dispatched.
We send newsletters to customers and individuals who have given us permission to contact them. These are used to inform you about new launches, sales/special offers and information we think you’ll find interesting. It is easy to stop receiving these newsletters by clicking on the ‘unsubscribe’ button found on the bottom of each communication we send.
By placing an order as a guest, your email will not be added to our database and therefore you will not be contacted with SeragaEngland news, updates and special offers.
If there is an issue with your order or we need to refund/take any further payments, we may need to call you on the phone.
If you are a winner of a competition, we will use your personal details to notify you that you have won a prize.
Marketing communications may be sent by post if we have had your permission. If you’d like us to stop sending these to you, please notify us via email with your full name, door number and postcode.
If you contact us via social media, we will respond on the same channel or move to email if we feel the conversation needs further assistance.
What Are Your Rights?
You have the right to obtain confirmation that your data is being processed, request access to your personal data and the right to be forgotten. You can make a request by email here and we will come back to you within 30 days.
If you wish to raise a query with the United Kingdom Information Commissioner, you may do so at www.ico.org.uk or on 0303 123 1113.
If you have any questions/comments about your privacy, please Contact Us.
- Using the Website
3.1 This Website is a place for you to find out more about us.
Unless otherwise specified all content and materials published on the Website are presented solely for your private, personal and non-commercial use.
3.2 The information and products shown on the Website are not intended for distribution to, or use by, any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. If accessing the Website or using of any material or content on the Website infringes any applicable law in your jurisdiction(s), you are not authorized to access or use the Website and you must exit immediately.
3.3 We reserve the right to terminate your access to the Website at any time without notice.
- Modifications to Website
- Information you provide to us
5.1 The following applies to any information you provide to us through the Website, which may include your name, address, telephone number and email address.
- We may use this information to respond to your enquiries.
- We may provide you with information about goods or services, events and other promotions we feel may interest you. We will contact you by email for these purposes only with your consent, if this was given at the time you provided us with the personal data, or you have opted in to receive email communications from us.
- We may use this information as necessary for certain legitimate business interests, which include the following:
* to administer our Website, to better understand how visitors interact with our Website and ensure that our Website is presented in the most effective manner for you and for your computer/device.
* to conduct analytics to inform our marketing strategy and enable us to enhance and personalise the experience we offer to our members and our communications, including by creating customer or member profiles to enable personalised direct marketing communications.
* to provide postal communications which we think will be of interest to you.
* if you ask us to delete your data or to be removed from our marketing lists and we are required to fulfil your request, to keep basic data to identify you and prevent further unwanted processing.
* to (a) comply with legal obligations, (b) respond to requests from competent authorities; (d) protect our operations or those of any of our affiliated businesses; (e) protect our rights, safety or property, and/or that of our affiliated businesses, you or others; and (f) enforcing or defending legal rights, or preventing damage.
5.2 We share your personal data with selected third parties who act on our behalf to support our operations, such as IT suppliers and contractors (e.g. data hosting providers or delivery partners) as necessary to provide IT support and web analytics providers. Pursuant to our instructions, these parties may access, process or store your personal data in the course of performing their duties to us and solely in order to perform the services we have hired them to provide.
5.3 We retain information submitted through the Website for 7 years following contact with you, as applicable. When you consent to receive marketing communications, we will keep your data until you unsubscribe. Upon expiry of the applicable retention period we will securely destroy your personal data in accordance with applicable laws and regulations.
5.4 Certain applicable data protection laws give you specific rights in relation to your personal data. In particular, if the processing of your personal data is subject to the GDPR, you have the following rights in relation to your personal data:
(a) Right of access: If you ask us, we will confirm whether we are processing your personal data and, if so, provide you with a copy of that personal data along with certain other details such as the purpose of the data processing. If you require additional copies, we may need to charge a reasonable fee.
(b) Right to rectification: If your personal data is inaccurate or incomplete, you are entitled to ask that we correct or complete it. If we shared your personal data with others, we will tell them about the correction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your personal data so you can contact them directly.
(c) Right to erasure: You may ask us to delete or remove your personal data, such as where our legal basis for the processing is your consent and you withdraw consent. If we shared your data with others, we will tell them about the erasure where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your personal data with so you can contact them directly. We may continue processing personal data where this is necessary for a legitimate interest in doing so.
(d) Right to restrict processing: You may ask us to restrict or ‘block’ the processing of your personal data in certain circumstances, such as where you contest the accuracy of the personal data or object to us processing it. We will tell you before we lift any restriction on processing. If we shared your personal data with others, we will tell them about the restriction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your personal data so you can contact them directly.
(e) Right to data portability: You have the right to obtain your personal data from us that you consented to give us or that was provided to us as necessary in connection with our contract with you. We will provide you with your personal data in a structured, commonly used and machine-readable format. You may reuse it elsewhere.
(f) Right to object: You may ask us at any time to stop processing your personal data, and we will do so:
(i) If we are relying on a legitimate interest to process your personal data — unless we demonstrate compelling legitimate grounds for the processing or
(ii) If we are processing your personal data for direct marketing.
(g) Right to withdraw consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing of your data before we received notice that you wished to withdraw your consent.
(h) Right to lodge a complaint with the data protection authority: If you have a concern about our privacy practices, including the way we handled your personal data, you can report it to the UK data protection authority (the Information Commissioner’s Office or ICO), or, as the case may be, any other competent data protection authority of an EU member state that is authorised to hear those concerns (you may find EU Data Protection Authorities’ contact information here).
5.5 If you wish to exercise any of these rights please contact us as described in section 5.6. below. We may also need to ask you for further information to verify your identity before we can respond to any request.
5.6 Questions, comments or requests regarding the above should be addressed to Natalie Manifold via our Contact Page.
- Misuse of Website
6.1 You may use the Website for lawful purposes only. You must not misuse the Website, including, without limitation, by introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. In particular, you must not access without authority, interfere with damage or disrupt the Website or any part of it; any equipment or network on which the Website is stored; any software used in connection with the provision of the Website; or any equipment, software or website owned or used by a third party. You must not attack the Website via a denial-of-service attack.
7.1 The contents of the Website are protected by international copyright laws and other intellectual property rights. All intellectual property rights in the contents of the Website (including, without limitation, all text, graphics, logos, names, artwork, photographs and videos) are owned by us or our licensors. All product and company names and logos mentioned on the Website are the trade marks, service marks or trading names of their respective owners. All rights are reserved.
7.2 You may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from the Website including but not limited to text, graphics, video, messages, code and/or software without our prior written consent.
7.3 Any commercial use or exploitation of the Website or its content is strictly prohibited.
- Linked websites
8.1 Where the Website contains links to third party websites and resources, these links are provided for your information only. We have not reviewed these websites and are not responsible for their availability, accuracy or content or for any loss or damage that may arise out of your use of them. When you access any other Website you understand that it is independent from us and that we have no control over the content or availability of that website. Access to third party websites is entirely at your own risk. You should read any terms and conditions applying to the use of any third party website that you visit and address any complaints or queries relating to such websites to the operator of that website. Please be aware that a link to any other website does not mean that we endorse or approve of or accept any responsibility for the content, or the use of, such a website.
8.2 You may not use any part of the Website on any other website or link any other website to the Website without our prior written permission.
- Disclaimer of liability
9.1 All content, materials and information on the Website are provided on an “as is” basis and “as available” basis, for information purposes only and without any conditions, warranties or other terms of any kind. You assume total responsibility and risk for your use of the Website and use of all information contained within it.
9.2 We undertake no obligation to update the Website or to correct any inaccuracies which may become apparent, but reserve the right to do so without notice to you.
9.3 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on it, or on any Website linked to it.
- Applicable Law
These terms and conditions replace all other terms and conditions previously applicable to the use of the Website.