Frequently Asked Questions

We will make your jewellery to fit. If you’re unsure of your size, please select the largest size possible and then message immediately afterwards so that we can make sure we make the item to fit.

We will happily arrange a ring box on items over £100. For items less than this price bracket we can add one at a small additional cost. All items are presented well regardless of their cost.

As a rule, all jewellery should be removed in the shower or whilst doing physical labour. Jewellery should be stored in a soft cloth bag when not in use to prevent scraping against other pieces of jewellery.

➤ All items are made from sterling silver, fine silver or gold Every ring is thoroughly polished and cleaned before sending. Please avoid polishing gemstones or immersing them in water.

➤ Silver that isn’t worn, tarnishes! The best way to keep your jewellery looking great is to wear it.

➤Jewellery is sensitive to other chemicals, such as; household cleaner, chlorine, natural skin chemicals, hand lotions etc. All metal jewellery items can be cleaned using regular cleaner, found in any good high street jewellery store.

SeragaEngland is registered with London Assay Office. You can find a Dealer’s Notice here.

In the UK, all silver pieces over 7.78 grams must be hallmarked. Therefore, all of my silver jewellery over this weight will bear a hallmark.
All gold over 1g must also be hallmarked.

These hallmarks feature our Sponsors mark SE inside a diamond shape, so that you know all of our pieces are made to UK hallmarking standards.
Beware of imported jewellery where no mention of hallmarking is mentioned. The metals used can be toxic.

I love custom orders! I will happily discuss modification of any design, custom rings and entirely new designs with you. Please get in touch.

I can usually resize pieces which I have made previously for you. A resizing fee and re-shipping fee will apply.
Resizing a ring involves a lot of work. Resizing and repair work is handled like a entirely new order meaning it is going to take some time to rework your ring (up to 8 weeks).
Not all rings can be resized – this especially applies to gemstone rings.
Please contact me for details and a quote for your ring.

Where can I send returns?